Terms of Use for Consumers
Last updated: 16 September 2026
1. Definitions and interpretation
1.1The following definitions apply in these Terms:
“Account” means a user account registered on the Platform.
“Content” means any text, photographs, images, reviews, ratings, comments, videos, documents, information or other material made available on or through the Platform.
“Essential Criteria” means the location or locations, maximum purchase price, property type and minimum number of bedrooms recorded in your property search profile, together with anything else you have marked in your property search profile as a must-have.
“Free Trial” means the period of 30 consecutive days during which your Live Search is available to you free of charge, beginning on the day your Live Search first becomes visible to participating estate agents.
“Guarantee Period” means the period beginning on the date we take your first Search Fee payment and ending on the date your Live Search is cancelled.
“Homeowner Services” means any products, services, notifications, recommendations, guidance, information, introductions, tools or functionality provided by Oskar in connection with the ownership, renting, occupation, maintenance, repair, improvement, insurance, financing or management of residential property.
“Live Search” means a property search profile which has completed Verification and has been made visible to participating estate agents.
“Matching Home” means a property which is made available to you through your Account, by us or by a participating estate agent, in response to your property search profile, and which meets each of the Essential Criteria recorded in your property search profile at the time it is made available to you.
“Platform” means the websites located at oskarsearch.com (known as ‘Oskar’) and oskar.network (known as ‘Oskar Prime’), any associated mobile application, portal, software, technology, communications, content and services operated by Oskar from time to time.
“Privacy Policy” means Oskar's privacy policy as amended from time to time.
“Property” means any residential property.
“Property Data” means all information relating to a Property including but not limited to photographs, videos, floorplans, descriptions, location information, ownership information, occupancy information, rental information, listing information, pricing information, transaction history, utility information, energy performance information, planning information and associated metadata.
“Service Provider” means any third party offering products or services through, in connection with or following an introduction from the Platform including estate agents, solicitors, conveyancers, surveyors, mortgage brokers, insurers, utilities providers, removals companies, builders, electricians, plumbers, cleaners, gardeners and other property-related service providers.
“Terms” means these Consumer Terms of Use.
“User Content” means any Content submitted, uploaded, posted, transmitted or otherwise provided by you.
“Verification” means the identity checks we require before a property search profile can become a Live Search, carried out by our third party verification partner as described in clause 12.2.
“Oskar”, “we”, “us” and “our” means Oskar Network Ltd, a company incorporated in England and Wales under company number 15068485.
“you” and “your” means the individual accepting these Terms.
1.2Clause headings do not affect interpretation.
1.3References to legislation include amendments, re-enactments and subordinate legislation.
1.4Words in the singular include the plural and vice versa.
2. About us
2.1The Platform is operated by Oskar.
2.2Oskar operates a technology platform designed to assist consumers throughout the property ownership and rental journey, including before, during and after the acquisition and/or rental of Property.
2.3To contact us, please email support@oskarsearch.com.
3. Acceptance of these terms
3.1By accessing or using the Platform you confirm that you have read, understand and agree to be bound by these Terms.
3.2If you do not agree to these Terms you must immediately stop using the Platform.
3.3You warrant that you are at least 18 years old, you have legal capacity to enter into binding agreements and all information provided by you is accurate and complete.
4. Other terms that apply
4.1These Terms incorporate and should be read together with the Privacy Policy and any additional terms that expressly apply to specific services or functionality.
4.2The Privacy Policy explains how personal data is collected, used, shared and otherwise processed.
4.3By using the Platform you acknowledge that your personal data will be processed in accordance with the Privacy Policy.
5. The platform
5.1The Platform may provide property search functionality, property information, property-related content, homeowner and rental guidance, property transaction support, introductions to Service Providers, notifications relating to properties and property ownership and rental, tools and functionality designed to assist property purchasers and homeowners, landlords and tenants and any other services made available from time to time.
5.2We may add, remove, modify or discontinue functionality at any time.
5.3We do not guarantee that any particular feature will remain available.
6. Important regulatory position
6.1Oskar is a technology platform only.
6.2Unless expressly stated otherwise, Oskar is not an estate agent, a property broker, a financial adviser, a mortgage adviser, a legal adviser, a surveyor, a construction professional, a contractor, an insurer, a utilities provider or a regulated professional adviser.
6.3Oskar does not provide legal, financial, surveying, tax, insurance, building, planning or professional advice.
6.4Nothing on the Platform constitutes professional advice and should not be relied upon as such.
6.5You remain solely responsible for obtaining independent professional advice where appropriate.
7. Account registration
7.1Certain features may require registration of an Account.
7.2You agree to provide accurate information, maintain the accuracy of your information, keep login credentials confidential and notify us immediately of any unauthorised use of your Account.
7.3You are responsible for all activities conducted through your Account.
7.4We may suspend or terminate your Account if we reasonably believe information provided by you is inaccurate, you have breached these Terms, your Account has been compromised and/or suspension is necessary to protect the Platform or other users.
8. Membership tiers
8.1Oskar may make available different membership tiers and levels of access to the Platform.
8.2The features available under each membership tier may change from time to time.
8.3Membership tiers may include a free membership tier ("Free Membership"), a paid search membership tier ("Search Membership") and any additional paid or premium memberships introduced by Oskar from time to time. Search Membership may be preceded by a Free Trial in accordance with clause 12.
8.4Details of the features included within each membership tier shall be displayed on the Platform.
8.5Oskar reserves the right to amend, remove or replace membership features provided that such changes shall not affect any accrued rights during an already-paid subscription period.
9. Free membership
9.1Users may create an Account and access certain areas of the Platform free of charge.
9.2Features available through Free Membership may vary from time to time.
9.3Oskar may restrict, limit or remove access to certain functionality unless the user upgrades to Search Membership.
9.4Oskar does not guarantee that any feature currently available under Free Membership will remain available indefinitely.
10. Search membership
10.1Oskar may offer a paid subscription service known as Search Membership. Search Membership enables users to create and maintain an active property search profile on the Platform, which may be made visible to participating estate agents and used by Oskar to facilitate the identification and communication of potential property opportunities, introductions and property-related communications.
10.2Subject to clause 12 (Free Trial) and to payment of the Search Fee, Search Membership may include activation of a property search profile, distribution of search requirements to participating estate agents, ongoing visibility of the user's search requirements to participating estate agents, enhanced property matching, enhanced property alerts, access to additional Platform tools, access to additional homeowner, landlord tenant or transaction-related functionality, priority support and any other features designated by Oskar from time to time.
10.3Search Membership constitutes access to enhanced Platform functionality only. Oskar does not guarantee that any estate agent will contact the user, that any property will be identified, that any property transaction will occur, the quantity of Properties presented to the user or the suitability of any Properties identified.
10.4Oskar does not act as an estate agent, property finder or buying agent as part of Search Membership.
10.5Search Membership remains active only whilst the applicable Search Fee continues to be paid. This clause does not affect your ability to hold a Live Search during a Free Trial in accordance with clause 12.
11. Search fees and subscriptions
11.1The fee for Search Membership shall be £20 per month inclusive of VAT (the "Search Fee"), unless otherwise stated on the Platform.
11.2The Search Fee is payable in advance. By subscribing to Search Membership, you authorise Oskar and its payment service providers to collect the Search Fee using your chosen payment method.
11.3Subject to clause 12 (Free Trial), Search Membership shall commence immediately upon successful payment. Where you continue after a Free Trial, Search Membership shall commence on the day after the last day of your Free Trial.
11.4Search Membership shall automatically renew for successive monthly subscription periods unless cancelled in accordance with these Terms.
11.5The Search Fee shall be charged on the same date during each monthly subscription period or as otherwise notified by Oskar. Where a month does not contain that calendar day, the Search Fee shall be charged on the last day of that month
11.6You may cancel Search Membership at any time through your Account settings or by contacting Oskar.
11.7Cancellation shall prevent future renewals but shall not normally result in a refund of fees already paid for the current subscription period, subject to clause 13 (No Match Refund Guarantee) and to your statutory rights.
11.8Following cancellation, Search Membership shall remain active until expiry of the then-current paid subscription period.
11.9If payment cannot be successfully collected, Search Membership may be suspended, search functionality may be disabled, search requirements may cease to be visible to estate agents and/or access to premium functionality may be restricted.
11.10Oskar may increase or decrease the Search Fee from time to time. Where Oskar proposes to increase the Search Fee, Oskar shall provide reasonable prior notice before the increased fee takes effect. If you do not agree to the revised Search Fee, you may cancel Search Membership before the increased fee becomes payable.
11.11Subject to clauses 11.12 to 11.13, clause 13 (No Match Refund Guarantee) and the consumer's statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (where applicable), Search Fees are non-refundable. Search Membership is a subscription for access to enhanced Platform functionality and not a success-fee arrangement. The Search Fee is payable regardless of whether a property transaction occurs.
11.12You have the right to cancel your Search Membership within fourteen (14) days after the date on which your Search Membership begins, without giving any reason. Where your Search Membership follows a Free Trial, that period runs from the day your Search Membership begins, and not from the date your Account was created or the date your Free Trial began.
11.13By paying the Search Fee, your Search Membership and our associated services will commence immediately upon receipt of your payment. If you subsequently exercise your statutory right to cancel during the 14-day cancellation period, you will remain liable to pay us an amount which is proportionate to the Search Membership and services supplied up to the time we receive your notice of cancellation, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
12. Making your search live, Verification and your Free Trial
12.1Building your property search profile is free. You may create, edit and refine a property search profile at any time without payment and without providing payment details.
12.2Your property search profile becomes a Live Search only once you have completed Verification. Oskar verifies the identity of every consumer before their search requirements are made visible to participating estate agents. Verification requires you to submit official identity documents to our third party verification partner, who carries out the check on our behalf. Oskar never sees or stores your identity documents, or any of the data you provide to that partner during the Verification process; Oskar receives only the result of the check. This applies during the Free Trial in the same way as it applies afterwards.
12.3If you do not complete Verification, your property search profile will not become a Live Search and your Free Trial will not begin.
12.4Oskar does not require payment details in order to start your Free Trial. You will not be charged during the Free Trial, and the Free Trial will not convert into Search Membership automatically. If you wish to keep your Live Search data after the Free Trial, you must tell us so and provide payment details.
12.5The Free Trial lasts 30 consecutive days, beginning on the day your Live Search first becomes visible to participating estate agents.
12.6One Free Trial is available per person. Oskar may decline to offer a Free Trial where you have received one before or where Oskar reasonably believes that you have created more than one Account in order to obtain more than one Free Trial.
12.7Oskar will email you at least seven (7) days before your Free Trial ends, and again shortly before the last day, to tell you what happens next and how to continue.
12.8To keep your Live Search data you must provide valid payment details before your Free Trial ends. Your first Search Fee will be taken on the day after the last day of your Free Trial and monthly from then on. You may provide payment details at any point during the Free Trial without losing any day of your Free Trial.
12.9If you do not start Search Membership, your Live Search ends on the last day of the Free Trial. From that point:
- your search requirements are withdrawn from participating estate agents and are no longer visible to them;
- you will not receive any further matching homes, viewing feedback or messages from participating estate agents;
- you will not be able to send messages to participating estate agents; and
- your existing message history remains visible in your Account, but you will not be able to reply to it.
12.10Your property search profile remains yours. It stays in your Account, and you may make your search live again at any time by starting Search Membership. Where more than six (6) months have passed, Oskar may require you to complete Verification again.
13. No Match Refund Guarantee
13.1If you cancel your Live Search and you have never received a Matching Home, Oskar shall refund every Search Fee you have paid as at the date of cancellation. No proportionate deduction and no administration charge shall be applied.
13.2This guarantee applies to Search Fees, and Search Fees only become payable after your Free Trial ends. There is nothing to refund in respect of your Free Trial, because you paid nothing for it. The Guarantee Period begins on the date Oskar takes your first Search Fee payment.
13.3Matching Homes made available to you during your Free Trial count for the purposes of this guarantee. Where a Matching Home was made available to you during your Free Trial, this guarantee does not apply, even if no further Matching Home was made available after you started paying.
13.4A Matching Home counts whether or not you liked it. Oskar guarantees that homes matching your Essential Criteria will be put in front of you. Oskar does not guarantee that you will wish to view or to purchase any of them. A Matching Home counts once it is available in your Account, whether or not you opened it, responded to it, arranged a viewing or liked it.
13.5None of the following counts as a Matching Home:
- a participating estate agent viewing, saving or acknowledging your search requirements;
- a message from a participating estate agent that does not include a property;
- a property that does not meet your Essential Criteria, including one sent as a deliberate suggestion beyond your search requirements and labelled as such;
- market updates, newsletters or general information about your area.
13.6This guarantee applies provided that:
- the information in your property search profile was complete and accurate, including your budget and your position as a buyer;
- your search had a reasonable chance of success and was reflective of market conditions at the time of the search; and
- you have not claimed under this guarantee before.
13.7To claim, ask us when you cancel, or within thirty (30) days of cancelling, through your Account or by emailing support@oskarsearch.com. Oskar will respond within fourteen (14) days. Where a claim is accepted, Oskar will refund you to the payment method you paid with, within fourteen (14) days of accepting the claim.
13.8Oskar’s record of the homes made available to you through your Account is the starting point, but it is not the last word. If you consider that record to be wrong, tell us and we will look at it again in accordance with clause 35 (Complaints). This guarantee is in addition to your legal rights and does not replace them.
13.9This guarantee covers Search Fees only.
14. Search activation and agent visibility
14.1Upon your property search profile becoming a Live Search, whether during a Free Trial or under Search Membership, Oskar may make details of your property search requirements available to participating estate agents.
14.2Search requirements may include preferred location, preferred property type, budget information, timing requirements, search criteria, contact details and other information submitted by you.
14.3Oskar may determine which estate agents receive access to your search requirements.
14.4Oskar may prioritise or distribute search requirements using criteria including geographical relevance, property specialism, agent activity levels, commercial arrangements, technical considerations and user preferences.
14.5Oskar does not guarantee that all participating estate agents will receive or review your search requirements.
14.6Oskar may remove, suspend or deactivate a search where your Free Trial ends without you starting Search Membership, Search Membership expires, you cancel Search Membership, payment fails, you request removal, Oskar reasonably believes the search information is inaccurate and/or you breach these Terms.
14.7Upon expiry of your Free Trial without Search Membership, or upon expiry or cancellation of Search Membership, Oskar may cease actively promoting your search requirements to estate agents together with other functionality that is reserved with Search Membership.
15. Property information
15.1Property Data may originate from estate agents, property owners, landlords, tenants, developers, public records, third-party data providers, automated systems or other sources.
15.2Property Data is provided for general informational purposes only.
15.3We do not verify all Property Data.
15.4We do not warrant that Property Data is accurate, complete, current, error-free and/or suitable for your circumstances.
15.5Property Data should not be relied upon as a substitute for independent investigations.
15.6You are responsible for carrying out your own due diligence before purchasing, selling or renting a Property or otherwise entering into any transaction and engaging any Service Provider.
16. Homeowner services
16.1Oskar may provide Homeowner Services to you, which may include maintenance reminders, service recommendations, insurance-related notifications, utilities-related notifications, home improvement opportunities, market insights, property ownership and letting guidance, introductions to Service Providers and any other homeowner-related and tenant functionality.
16.2Homeowner Services are provided for convenience only.
16.3Homeowner Services do not constitute recommendations, endorsements or professional advice.
17. Service providers
17.1The Platform may enable you to identify, compare, obtain information regarding, communicate with or request services from Service Providers.
17.2Oskar acts solely as a technology platform facilitating information and introductions.
17.3Unless expressly stated otherwise, Oskar does not provide the services offered by Service Providers, Oskar does not supervise Service Providers, Oskar does not employ Service Providers and Oskar does not control the manner in which Service Providers perform services.
17.4Any agreement entered into between you and a Service Provider is solely between you and that Service Provider.
17.5Oskar is not a party to any agreement between you and a Service Provider.
17.6Oskar does not guarantee quality, availability, suitability, pricing, response times, qualifications, insurance arrangements and service outcomes.
17.7You are solely responsible for conducting your own due diligence before engaging a Service Provider.
18. Introductions and lead allocation
18.1Where you request assistance from Oskar, Oskar may introduce you to one or more Service Providers.
18.2Oskar may determine which Service Providers receive introductions using factors including location, service category, availability, capacity, consumer preferences, commercial arrangements, performance metrics and/or user feedback.
18.3Oskar is under no obligation to provide introductions to any minimum number of Service Providers.
18.4Oskar may introduce multiple Service Providers for the same service requirement.
19. Referral fees
19.1Oskar may receive referral fees, commissions, advertising fees, sponsorship payments, lead generation fees and other commercial benefits from Service Providers.
19.2Such arrangements may influence which providers are displayed, prioritised or introduced.
19.3Unless expressly stated otherwise, any such payments are made by Service Providers and not by you.
20. Information sharing with service providers
20.1Where you request information relating to a service category, request quotations, estimates or proposals, ask Oskar to assist in sourcing Service Providers, indicate that you are buying, selling, renting (as a landlord or tenant), moving into or owning a Property, interact with functionality designed to connect users with Service Providers or otherwise request support through the Platform, you authorise Oskar to share relevant information with one or more Service Providers.
20.2Information disclosed may include your name, email address, telephone number, Property address, postcode, details regarding a transaction, details regarding your service requirements, preferred contact methods, timing requirements; and any other information reasonably required to facilitate the requested introduction.
20.3Oskar will only disclose information reasonably necessary for the relevant introduction or service request.
20.4Once disclosed to a Service Provider, your personal data may be processed by that Service Provider as an independent controller in accordance with its own privacy policy and terms. Oskar is not responsible for the privacy practices, policies or activities of Service Providers.
21. Communications
21.1By creating an Account, you agree that Oskar may send you service communications relating to your Account, security matters, requested services, property-related notifications, transaction-related updates and homeowner-related services.
21.2Service communications form part of the Platform and cannot always be opted out of.
21.3Marketing communications will only be sent where permitted by applicable law.
21.4Marketing communications may relate to Property opportunities, Homeowner Services, Service Providers, products and services offered by Oskar and third-party products and services relevant to property ownership and rentals.
21.5You may unsubscribe from marketing communications at any time through your account settings or by following the instructions included within the communication.
21.6The use of cookies and similar technologies for analytics, personalisation and marketing is governed by our Privacy Policy. Where required by applicable law, we will obtain your consent before using non-essential cookies or similar technologies.
22. User content
22.1You may be permitted to submit User Content to the Platform.
22.2User Content may include reviews, ratings, comments, photographs, videos, documents, messages and other material.
22.3You remain the owner of any intellectual property rights subsisting in your User Content.
22.4By uploading User Content, you grant Oskar a worldwide, perpetual, irrevocable, royalty-free, transferable and sub-licensable licence to host, store, reproduce, modify, adapt, publish, distribute, display, analyse and otherwise use the User Content for the purposes of operating, improving, promoting and developing the Platform and related services.
22.5You warrant that you own or control all rights necessary to upload the User Content, the User Content is accurate where it states facts, the User Content does not infringe third-party right and the User Content complies with applicable laws.
22.6Oskar reserves the right to remove, edit, restrict, refuse or moderate User Content at its sole discretion.
23. Reviews and ratings
23.1You may be able to publish reviews and ratings relating to Service Providers or services.
23.2Reviews must reflect genuine experiences, be accurate and fair, not be misleading and not contain unlawful content.
23.3You must not submit false reviews, incentivise false reviews, impersonate another person and/or manipulate ratings.
23.4Oskar may investigate, remove or amend reviews where it reasonably believes a review breaches these Terms.
24. Property journey data
24.1You acknowledge that Oskar may collect and analyse information relating to property searches, transaction stages, homeowner, landlord and tenant activity, service provider interactions, ownership journeys and property characteristics.
24.2Subject always to applicable data protection laws, Oskar may use such information to improve the Platform, develop new services, generate analytics, provide market insights, improve recommendations and develop commercial products.
24.3Where reasonably possible, Oskar may aggregate, anonymise or de-identify information before such use.
24.4You acknowledge that anonymised and aggregated data may continue to be used after closure of your Account.
25. Ai and automated recommendations
25.1The Platform may utilise artificial intelligence, machine learning, predictive analytics and automated systems.
25.2Such systems may be used to recommend Properties, recommend Service Providers, analyse Property Data, generate homeowner notifications and property insights, prioritise content, identify potentially relevant services, personalise user experiences, detect fraud or misuse and improve the Platform and our Services.
25.3Recommendations generated by automated systems are informational only, do not constitute advice, do not constitute endorsements and may not be suitable for your circumstances.
25.4Oskar does not guarantee the accuracy, suitability or effectiveness of any automated recommendation.
25.5We may introduce, modify, suspend, withdraw or replace any AI-powered functionality or feature at any time. We do not guarantee the continued availability of any particular AI feature or that AI-generated outputs will remain consistent over time.
26. Acceptable use
26.1You must not use the Platform unlawfully, fraudulently, for any improper purpose, in a manner that could damage the Platform, in a manner that interferes with other users.
26.2You must not upload malicious software, introduce viruses, attempt unauthorised access, circumvent security measures, interfere with Platform operations, impersonate any person, harvest user information, use the Platform to send spam and/or use the Platform for unlawful marketing.
27. Scraping, data mining and automated access
27.1You shall not conduct, facilitate, authorise or permit any scraping, crawling, harvesting, automated extraction, data mining, machine learning training, artificial intelligence model training, indexing or systematic collection of Content or data from the Platform without Oskar’s prior written consent.
27.2You must not use robots, spiders, crawlers, scraping tools, automated scripts, software agents or similar technologies to access or collect data from the Platform.
27.3This clause constitutes an express reservation of Oskar’s rights in relation to text and data mining for the purposes of applicable intellectual property legislation.
28. Intellectual property rights
28.1Oskar and its licensors own all intellectual property rights in the Platform, software, databases, content, branding, trade marks, designs, logos and functionality.
28.2Except as expressly permitted by these Terms, no rights are granted to you.
28.3You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial purposes, in accordance with these Terms.
28.4You must not copy, reproduce, distribute, modify, reverse engineer, create derivative works from or commercially exploit any part of the Platform without prior written consent.
29. Platform availability
29.1We do not guarantee that the Platform, or any content on it, will always be available, uninterrupted, secure or error-free.
29.2We may suspend, withdraw, discontinue or change all or any part of the Platform without notice where reasonably necessary to perform maintenance, implement updates, address security concerns, comply with legal or regulatory obligations, improve functionality or protect users or the Platform.
29.3We shall not be liable if all or any part of the Platform is unavailable at any time or for any period.
29.4You are responsible for ensuring that you have appropriate internet access, software and equipment necessary to access and use the Platform.
30. Third-party websites and services
30.1The Platform may contain links to third-party websites, platforms, products or services.
30.2Such links are provided for convenience only.
30.3Oskar does not control third-party websites or services.
30.4Oskar is not responsible for the content of third-party websites, the availability of third-party websites, products or services supplied by third parties, information provided by third parties or any loss arising from your use of third-party websites or services.
30.5Your dealings with third parties are solely between you and the relevant third party.
31. Reliance on information
31.1The Platform may contain information regarding Properties, locations, schools, amenities, service providers, planning matters, property values, market conditions, maintenance matters, legal processes, transaction processes and other property-related topics.
31.2Such information is provided for general informational purposes only.
31.3Whilst Oskar endeavours to ensure that information is reasonably accurate and up to date, Oskar does not guarantee that any information is accurate, complete, current, reliable and/or suitable for your circumstances.
31.4You acknowledge that property transactions involve significant financial commitments, property ownership and letting decisions involve risks, maintenance and improvement decisions involve technical considerations, and appropriate professional advice should be obtained before taking action.
31.5You must not rely solely upon information obtained through the Platform when making decisions relating to a Property.
32. Suspension and termination
32.1We may suspend or terminate your Account immediately where you breach these Terms, you engage in unlawful activity, we reasonably suspect fraud, we reasonably believe your Account presents a security risk, we are required to do so by law or continued provision of the Platform becomes impractical or impossible.
32.2We may suspend specific functionality without terminating your Account.
32.3You may stop using the Platform at any time.
32.4You may request deletion of your Account in accordance with the Privacy Policy.
32.5Termination shall not affect any accrued rights or obligations.
33. Our liability to you
33.1Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
33.2In particular, nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, any liability arising under the Consumer Rights Act 2015 or any liability which cannot lawfully be excluded or limited.
33.3Subject to clause 33.2, Oskar shall not be liable for any loss arising from decisions made by you based upon information available through the Platform, inaccuracies in Property Data, actions or omissions of Service Providers, disputes between you and Service Providers, delays caused by Service Providers, failures by Service Providers to perform services, third-party websites or events outside Oskar's reasonable control.
33.4Subject to clause 33.2, Oskar shall not be liable for loss of profit, loss of business opportunity, loss of anticipated savings, loss of goodwill, indirect loss or consequential loss, provided that nothing in this clause affects rights which cannot be excluded under applicable consumer law.
33.5If Oskar fails to comply with these Terms, Oskar shall be responsible for loss or damage that is a foreseeable result of such failure.
33.6Loss or damage is foreseeable if it is an obvious consequence of our breach or it was contemplated by both parties at the time these Terms were entered into.
33.7Oskar is not responsible for losses that are not foreseeable.
33.8Subject to clauses 33.2, 33.5, 33.6 and 33.7, Oskar's aggregate liability arising from or connected with the Platform shall not exceed £500 or where you have paid fees to Oskar, the total amount paid by you to Oskar during the twelve months preceding the event giving rise to the claim, whichever is greater.
34. Events outside our control
34.1Oskar shall not be liable for any failure or delay in performance caused by circumstances beyond its reasonable control.
34.2Such circumstances may include acts of God, natural disasters, war, terrorism, civil unrest, industrial disputes, power failures, internet failures, cyber attacks, governmental action and/or regulatory intervention.
35. Complaints
35.1If you are dissatisfied with any aspect of the Platform, please contact us at support@oskarsearch.com.
35.2Complaints should include sufficient information to enable us to investigate the matter.
35.3We will endeavour to acknowledge complaints promptly and investigate them within a reasonable period.
35.4Nothing in these Terms affects any legal rights you may have.
36. Changes to the platform
36.1We may modify, update, improve or discontinue any aspect of the Platform.
36.2We may introduce new functionality, services or features.
36.3We may remove functionality where reasonably necessary for operational, commercial, technical or legal reasons.
37. Changes to these terms
37.1We may amend these Terms from time to time.
37.2Where changes are material, we will take reasonable steps to notify users.
37.3Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.
37.4If you do not agree to any amended Terms, you must stop using the Platform.
38. Privacy and data protection
38.1Personal data shall be processed in accordance with the Privacy Policy.
38.2The Privacy Policy forms part of the contractual framework governing your use of the Platform.
38.3Where there is any inconsistency between these Terms and the Privacy Policy regarding the processing of personal data, the Privacy Policy shall prevail.
38.4Nothing in these Terms shall limit rights available to you under applicable data protection legislation.
39. Other important terms
39.1Severance. If any provision of these Terms is held to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. If modification is not possible, the relevant provision shall be deemed deleted. Any modification or deletion shall not affect the validity and enforceability of the remaining provisions.
39.2Waiver. Any failure or delay by Oskar to exercise any right or remedy shall not constitute a waiver. Any waiver must be in writing.
39.3Entire agreement. These Terms, together with the Privacy Policy and any applicable supplemental terms, constitute the entire agreement between you and Oskar relating to the Platform. You acknowledge that you have not relied upon any statement, representation or promise not expressly set out in these Terms. Nothing in this clause excludes liability for fraudulent misrepresentation.
39.4Assignment. Oskar may transfer, assign, subcontract or otherwise deal with its rights and obligations under these Terms. You may not transfer your rights or obligations under these Terms without Oskar's prior written consent.
39.5Third party rights. A person who is not a party to these Terms shall have no right to enforce any provision of these Terms under the Contracts (Rights of Third Parties) Act 1999.
39.6Governing law. These Terms are governed by the laws of England and Wales. If you reside in Scotland or Northern Ireland, you may also benefit from mandatory local consumer protection laws applicable in your jurisdiction.
39.7Jurisdiction. If you are resident in England or Wales, the courts of England and Wales shall have jurisdiction. If you are resident in Scotland, you may bring proceedings in Scotland or England. If you are resident in Northern Ireland, you may bring proceedings in Northern Ireland or England. Oskar may bring proceedings in any court of competent jurisdiction.
39.8Contact details. Questions regarding these Terms may be sent to Oskar Network Ltd by email: to support@oskarsearch.com. Legal notices intended for Oskar should be sent to the registered office address stated in these Terms unless otherwise notified by Oskar.